What happens when the alarm goes off
Should an emergency occur, an alarm sounds to alert you of a threat, and AWS's 24/7 monitoring center operators are notified so they can dispatch emergency services, if needed. Monitoring means someone is watching for your alarm even when you are asleep, away, or cannot reach a phone.
Wi-Fi or cellular: how the alarm gets out
Wi-Fi communicator
Sends alarm signals over your existing internet connection.
Cellular communicator
Uses its own cellular radio, so alarms still go out if the internet is down or there is no internet at the property.
Control panels commonly have a battery backup, and either type of communicator can work with a smartphone app such as Total Connect. Ask AWS which communicator suits your property.
Your system in your pocket
Total Connect is the app that connects you to the system. AWS's main site refers to the Resideo Total Connect 2.0 app. Apps like this generally let you:
- Arm and disarm from anywhere
- See whether doors and windows are open or closed
- Get alerts on your phone when something happens
- Watch compatible cameras and video doorbells
Fewer false alarms
- Learn your code and your entry delay before the system goes live.
- Check that doors and windows are closed before you arm.
- Use Stay mode at night so pets and people can move around.
- Keep the monitoring center's call list up to date.
- Replace sensor batteries when the panel asks.
General information. This page explains how wireless security systems commonly work. Equipment, placement and options for your property are decided with AWS. Call (440) 210-9900.